Covid-19 Retail Click & Collect Option
This self-service web portal for account customers allows you to login, reprint historical transactions, order new products, view account balances and make payments at any time. This solution should allow more flexibility in your purchasing processes and help you access key information from your account when you want in your own time. If you are not an account customer you can order and enter your address and other details at the checkout stage in guest mode.
Key Points to Note
o Zone 1 Blue - €15 (inc vat) delivery charge for orders under €150 Dublin City & County
o Zone 2 Yellow - €30 (inc vat) delivery charge for orders under €300 Counties Kildare, Louth, Meath & Wicklow
o Zone 3 Green - €45 (inc vat) delivery charge for orders under €450 Counties Antrim, Armagh, Carlow, Cavan, Clare, Cork, Derry, Donegal, Down, Fermanagh, Galway, Kerry, Kilkenny, , Laois, Leitrim, Limerick, Longford, Mayo, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Tyrone, Waterford, Westmeath, Wexford
· All prices are displayed excluding VAT until you view your cart where you can see the VAT inclusive prices also. Customers with different price bands must request a password from email@example.com
· Webshop updates; this webshop is part of our database so is up to date in real-time - if you come into the office and place an order or make a payment and check your account online you will be able to see the transaction straight away
· Order Confirmation; at any given time we have 4,000 different items in stock within a database of 21,000 items so having 100% accurate stock online can be difficult to achieve. We will confirm orders placed as soon as our pickers have assembled the order and we apologise for any of your time we waste by having inaccurate stock online
· Product Pictures; it is our goal to have a picture for each product displayed on our webshop and in time to have date stamped pictures taken throughout the season so you can see how the products look at different stages of the year. We are starting off with 35% of the products with pictures and are working hard to move that towards 100%. If you need a product picture to help decide on your purchase please email us the product code and name to firstname.lastname@example.org and one of our sales/support team will respond as quickly as possible.
· Last statement and previous invoice available in real-time
· For Garden centre and DIY customers we are working towards a webshop solution which will launch in advance of spring 2019
If you need any help using our webshop phone our office on +35318433174 or email email@example.com and one of our sales/support team will respond as quickly as possible.
We offer a next day delivery service to regular trade customers, if orders are received early AM the day before. For private homeowners we facilitate the next available delivery time which generally will be within 2 working days.
For country deliveries outside the greater Dublin area and for UK addresses we will use a haulier who operates a next working day delivery service.
In order to achieve this service we use three 18 ton trucks which are all fitted with Garmins, trackers and tail lifts. One of which is fitted with drop-sides and a crane for lifting trees/pallets off - See vehicle specs and pictures further below.
DAF Box Body 04D62397
18 ton truck with tail lift
Width: 2.4m ex mirrors, 3m inc mirrors
DAF Flatbed 08D37383
18 ton truck with crane and tail lift
Width: 2.4m ex mirrors, 3m inc mirrors
We will inform you of the estimated delivery time in advance of the delivery leaving our nursery - Also our drivers give 30 minutes notice by text to help you plan taking in our delivery.
If you haven't already paid for the goods when ordering them in our office please phone the office and give your card details for advance payment.
We cannot offer this service.
We wont take our vehicles across grass areas or delicate sites due to possible damage.
We charge the following delivery charges (to all customers), depending on the order value and the delivery address...we also reserve the right to charge delivery charges for items of exceptional size or weight and will inform you when we review your order. If no charge is applied to the order you place online we reserve the right to add a delivery charge after we review the order - we will notify you of this before processing the order any further.